Privacy Policy

Effective Date: January 1, 2024

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR SERVICES OR WEBSITE.

A separate Notice of Privacy Practices governs how protected health information (PHI) may be used and disclosed in connection with healthcare services under HIPAA.

I. Introduction

Well RX is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information through our website and electronic communications. By accessing or using our platform, you acknowledge that you have read, understood, and agreed to be legally bound by this Privacy Policy and our Terms of Service.

This policy does not apply to information collected by any third party, including through any application or content that may link to, be embedded in, or otherwise accessible from our platform.

II. Information We Collect

We collect the following categories of information:

• Personal Information: name, address, email, telephone number, gender, occupation, and billing information.
• Health-related information: clinical history, conditions, and communications with Well RX providers.
• Internet & device information: IP address, browser type, operating system, and usage patterns.
• Demographics & preferences: product interests, location, and user preferences.

Information is collected directly from you, automatically as you navigate our platform, and from third parties such as physicians, medical professionals, and pharmacies who assist in providing services.

III. How We Use Your Information

We use your information to:

• Complete transactions and determine eligibility for treatment
• Deliver telehealth consultations and coordinate prescriptions
• Communicate with you about services and account updates
• Operate, maintain, and improve our platform
• Comply with legal obligations and protect the rights and safety of our users
• Create de-identified aggregate statistics for research and service improvement

IV. Disclosure of Your Information

We may share your information with:

• Licensed physicians, healthcare facilities, pharmacies, and laboratories involved in your care
• Service providers who help us operate and maintain our platform
• Payment processors via encrypted connections
• Third parties as required by law or to protect rights and safety
• Successor entities in the event of a merger, acquisition, or asset transfer

V. Cookies & Tracking Technologies

We use cookies and similar technologies to identify users and understand usage patterns. You may set your browser to refuse cookies; however, some parts of our platform may then be inaccessible or not function properly. Our platform is designed to respond to Global Privacy Control (GPC) signals.

VI. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no transmission of data over the Internet is completely secure, and we cannot guarantee the absolute security of your information. You are responsible for keeping your account credentials confidential.

VII. Third-Party Platforms

Well RX does not control and is not responsible for the privacy practices of third-party websites linked from our platform. We encourage you to read the privacy statements of any external sites you visit.

VIII. No Services to Persons Under 18

Well RX does not knowingly provide services to individuals under 18 years of age.

IX. California Resident Rights

California residents have additional rights under the CCPA and CPRA, including the right to know, delete, opt out of sale, and non-discrimination. Please see our California Privacy Statement for full details.

X. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Your continued use of our platform after such changes constitutes acceptance.

XI. Contact

Questions about this Privacy Policy may be directed to:
Well RX
Email: support@wellrx.com